SWISSOTEL Dubai Jobs Careers 2023 : Executive Lounge Supervisor Vacancy in Dubai UAE

One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow. Swissôtel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.

Step into a world of ease, luxury and Swiss hospitality at Swissotel Al Murooj located in the city’s favoured destinations for business or leisure. Directly opposite The Dubai Mall, one of the largest malls in the world, the iconic Burj Khalifa and within a few minutes’ drive to Dubai International Financial Centre and World Trade Centre with its many exhibition halls. The unique urban-style feel and ambiance at Swissotel Al Murooj Dubai cleverly combines hotel and apartment style accommodation, arranged around a central leisure complex. Quality in service is demonstrated through the warmth, diligence and entrepreneurial mind-set of its team, ensuring individual guest needs are anticipated and exceeded, that every detail has been thought of and executed in advance.

The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Accour service standards.

What you will be doing:

• Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.

• Guest focused personality is essential.
• Strong interpersonal and problem solving abilities.
• Minimum 1-2 years’ experience in a similar role.
• Fluency in English; additional languages are a plus.

Additional Information
Your team and working environment:

• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21