vivo Middle East Jobs 2023 Notification & Application Form @ UAE.CareersPortal.in Apply for Call Center Customer Service Staff Vacancies in Dubai, UAE
vivo Middle East Jobs 2023 Careers: Call Center Customer Service Staff Vacancy. These Call Center Customer Service Staff jobs are in vivo Middle East, Dubai, UAE. Eligible job seekers having suitable qualification may apply for these vivo Middle East job vacancy openings before last date which is mentioned in the official vivo Middle East advertisement notification.
vivo Middle East Jobs Careers 2023 Notification: – Dear Job seekers, Welcome to all of You in our job portal that is UAE.careersportal.in On this page we are providing vivo Middle East Recruitment 2023 notification details. This is a golden opportunity for the candidates who are searching for vivo Middle East jobs. If the candidates are satisfying the eligibility criteria as mentioned in the official recruitment notification of vivo Middle East , they may apply for these vivo Middle East vacancies through our careers portal or by using the official page of vivo Middle East web portal.
Here on this careers portal, we have provided vivo Middle East , Dubai UAE notification all the essential details like eligibility criteria, age limit, education qualification, selection vivo Middle East, Dubai UAE, pay scale & how to apply for the latest Vacancy, etc. Read official vivo Middle East job notification carefully and apply for your favourite vacancy in vivo Middle East .
vivo Middle East Jobs 2023 – Call Center Customer Service Staff Hiring Details in Dubai :
vivo Middle East Notification 2023 Brief details are mentioned below:
| Recruitment Board | vivo Middle East |
| Advertisement No. | – |
| Name of the Post | Call Center Customer Service Staff |
| Apply Mode | Online/ Offline |
| Job Location | Dubai, UAE |
| vivo Middle East Official Website | www.vivo Middle East .com |
vivo Middle East Job Description at a Glance:
Job Title: Call Center Customer Service Staff – After-Sales Office
Job Summary: As a Call Center Customer Service Staff member in our After-Sales Office, you will be responsible for receiving and addressing user inquiries through hotlines and online platforms promptly and accurately. You will also play a crucial role in documenting and relaying user feedback to the headquarters, ensuring the timely and precise communication of user concerns. Additionally, active participation in product training and assessments is a key aspect of this role.
Responsibilities:
Handle incoming customer inquiries via telephone and various online channels promptly, courteously, and accurately.
Document and relay user feedback to the headquarters, ensuring precise and timely communication of user concerns.
Actively participate in product training and assessments to stay updated on product knowledge and service procedures.
Maintain a comprehensive database of customer interactions, ensuring accurate and thorough documentation.
Collaborate with other departments to address customer concerns and provide effective solutions in a timely manner.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution provided.
Identify and recommend improvements in customer service procedures to enhance overall customer satisfaction.
Adhere to company policies and procedures, particularly those related to customer service and data protection.
Qualifications:
Bachelor’s degree or higher.
Proficiency in the local language and English (fluent in listening, speaking, reading, and writing); knowledge of Chinese is advantageous.
Thorough understanding of call center procedures, service policies, product knowledge, and standardized after-sales processes, enabling independent and effective resolution of user issues to ensure high satisfaction.
Strong communication skills, fluent verbal ability for voice agents, and proficient typing skills (minimum 37 words/minute for Arabic, adaptable to local conditions for online agents).
Proficiency in office software, with a knack for data analysis and the ability to identify issues, implement improvements, and optimize processes.
Preferably, more than one year of experience in managing contact center teams.
Other Requirements:
Capable of completing tasks independently at or above the team’s average level, exceeding performance expectations.
Exhibit a strong service-oriented approach, coupled with a sense of responsibility and adaptability.
Willingness to accommodate shifting schedules.
Job Type: Full-time
Salary: AED3,000.00 – AED3,500.00 per month
Application Question(s):
Are you available in Dubai for an interview this week ?
How soon you can join if you’re selected ?
Education:
Bachelor’s (Required)
Experience:
Call centre or customer service: 1 year (Required)
Language:
Fluent english and Hindi (Required)
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