Staffbuddy Dubai Jobs Careers 2023 : Customer Service Executive Vacancy in Dubai UAE

**Job Title:** Customer Service Executive

**Location:** Dubai

**Job Description:**

**Position Overview:**

We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team. The ideal candidate will be passionate about providing exceptional customer service, resolving inquiries and issues promptly, and ensuring customer satisfaction. This role is crucial in maintaining positive customer relationships and upholding our company’s reputation for excellent service.

**Key Responsibilities:**

1. **Customer Interaction:**

– Interact with customers via phone, email, or chat in a professional and courteous manner.

– Respond to customer inquiries, resolve issues, and provide product/service information.

– Build and maintain strong customer relationships through effective communication.

2. **Problem Resolution:**

– Identify and address customer concerns or complaints promptly and effectively.

– Collaborate with relevant departments to resolve complex issues.

– Escalate issues to higher management when necessary, while ensuring proper follow-up.

3. **Product Knowledge:**

– Develop and maintain a deep understanding of our products/services to provide accurate information to customers.

– Stay updated on product/service updates and changes.

4. **Documentation and Reporting:**

– Maintain accurate and detailed records of customer interactions and transactions.

– Generate reports on customer service metrics and performance as needed.

5. **Quality Assurance:**

– Ensure adherence to company policies and procedures in all customer interactions.

– Continuously seek opportunities for process improvement and provide feedback to management.

6. **Customer Feedback:**

– Collect and analyze customer feedback to identify trends and areas for improvement.

– Contribute to the development of customer service strategies based on feedback and insights.

7. **Team Collaboration:**

– Collaborate with other team members and departments to address customer needs effectively.

– Share best practices and support team goals.

**Qualifications:**

– High school diploma or equivalent; a bachelor’s degree is a plus.

– Proven experience in customer service or a related field.

– Strong interpersonal and communication skills, both written and verbal.

– Excellent problem-solving abilities and attention to detail.

– Ability to remain calm and professional in high-pressure situations.

– Proficiency in using customer service software and tools.

– A positive attitude and a commitment to delivering outstanding customer service.

– Flexibility to work in shifts, including evenings and weekends, if required.

**Note:**

Should be present in UAE

Should be comfortable with 12hr Shift.

Preferred i-gaming knowledge.

Language- Hindi Mandatory with regional language i.e. Tamil, Telugu, Kannada.

Location-107, Al Khaimah Building, 21, 4b Street, ​Port Saeed, Deira, Dubai.

Timings- 12pm to 5pm

Contact on- 0509221023

Job Type: Full-time

Salary: AED2,500.00 – AED3,000.00 per month