Core Responsibilities:

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Actively communicate with customers in a friendly and helpful manner, promoting the PUMA brand and merchandise in trying to fulfill the customers’ needs and meet selling standards
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for assisting with training and development and succession of high performing, results driven Associates
• Accountable for service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
• Analyse customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area Manager
• Responsible for Loss Prevention compliance within store
• Manage and communicate merchandise opportunities to Area Manager
• Monitor Loss Prevention education, training and awareness programs
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Participate in new store openings and/or store closings; local travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Sales Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
• Develop and maintain strong communication with local PR and marketing

Education:

• University degree desirable

Experience:

• One to two years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record

Capabilities:

• Proven ability to exceed sales targets
• Numerical accuracy
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Ability to make good judgement and quick decisions
• Interest in innovation and change
• Leadership skills
• PC-skills, MS-Office Knowledge, Lotus Notes, Internet
• Advanced in the English language (speaking, reading, writing)
• Customer service skills