KANTAR Jobs Careers 2024 : Senior Client Service Executive Vacancy in Dubai UAE

• Be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs
• Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts
• Accompany and support the team with supervised on-site client servicing where appropriate, with the view to attend onsite days, forming relationships and building trust with key contacts so that you establish yourself as a point of contact for ad-hoc data requests on an on-going basis
• Understand where Worldpanel complements and competes with other information your client buys
• Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts

• Be responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed
• Anticipate client demands and proactively find solutions, rather than just answering requests
• Personally de-brief key contacts on any requests / project briefs that you have completed
• Demonstrate commercial awareness by understanding revenue targets, identifying and acting upon potential revenue opportunities
• Manage client expectations if demands are unreasonable or you can see a better approach
• Demonstrate an inquisitive nature and desire to focus and commit for your client contacts
• Anticipate client needs and be cognisant of the Worldpanel plans for developing the account
• When faced with a problem adopt a positive, hard-working attitude
• Train client users on software and data interpretation
• Identifying potential revenue opportunities from ad-hocs specials including conceptualising analyses, pricing and developing proposals/quotes for the same

• Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
• Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendations
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc
• Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
• Implement changes to regular reports in line with delivery strategy

• Attend onsite days and de-brief key contacts on any requests/smaller project briefs that you have completed.
• Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to tackle issues
• Be conversant in the methodology and deliverables of all the panels & services run by the division – eg building a good working knowledge of eg Key Account Reports, ( also New Initiatives like Expert services, Baby Panel, Shopper as appropriate) capabilities in order to introduce them as relevant to help solve client issues
• Recognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client’s business
• Always make valuable contributions to basic ad-hoc client data requests by adding commentary and drawing out key findings
• Draw on your understanding of your client’s business, brand plans and category goals in order to ensure your recommendations are relevant
• Be responsible for managing client briefs from start to finish i.e. – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client.

• Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
• Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions
• Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives
• Take decisions as appropriate, and ensure others do likewise
• Provide satisfactory solutions in situations involving the new and unexpected
• Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
• Work at a very high level of independence , while remaining responsive to feedback and direction received from their line manager
• Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
• Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go above and beyond when required!

United Arab Emirates