FAIRMONT Jobs Careers 2023 : Cluster Asst. Learning Vacancy in Ajman UAE

Job Description

Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Cluster Asst. Learning & Development Manager role at Fairmont Ajman and Fairmont Fujairah, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

Reporting to the Cluster Director, Talent & Cluture, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Facilitate all Company training programs and ensure standards are followed
Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
Ensure all training material is up to date
Coordinate all training seminars
Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
Partner with external organizations who provide support for the hotel’s learning strategy
Ensure all team member training, documentation and testing is completed in the required time frame
Create and develop training materials and programs to meet the needs of the hotel
Follow outlet policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications
Previous leadership experience in a related field required
Previous Hotel experience preferred
Excellent interpersonal, communication and organizational skills
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information