Emirates Flight Catering Jobs Careers 2023 : ASSISTANT FnB SUPERVISOR Vacancy In Dubai UAE

Organization : CUSTOMER DEVELOPMENT

Description :
Assistant F&B Supervisor -F&B Off Airport –EK

Applications are invited for the position of Assistant F&B Supervisor-

Position within: Customer Development
Reports to: Food & Beverage Supervisor
Location : F&B Outlets operated by EKFC
Category : Hospitality
Department : Customer Development

Key Accountabilities

Actively involved in the service delivery and operation including the VIP management
Perform as a customer service ambassador and promote the specials and new offers
Work closely with F&B Management and Marketing team for the menu/written communications within the F&B outlets
Attend to customer complaints satisfactorily and provide regular feedback to F&B Supervisor/ Assistant F&B Manager regarding comments and compliments.
Ensure that the standards of the service, the quality and prices of food items are maintained to a satisfactory level.
Ensure that the staff is professionally supervised, trained, motivated and counselled to achieve the objectives agreed upon and provide the necessary guidance whenever required.
Demonstrated ability to identify and implement corrective actions arising from incident investigations.
Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
Apply the Quality Policy and Quality System established in accordance with ISO 9001:2015 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Essential Requirements and Competencies

Diploma holder in Hotel Management or equivalent qualification.
Should have significant supervisory skills and organization competencies.
High standards of verbal and written communication in English.
Demonstrated ability to manage staff.
Knowledge of various food service styles.
Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
A professional manner with the ability to work under pressure to meet targets and achieve results.
Strong planning and organizational skills with the ability to multi-task and manage time effectively.
Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.
Delivers effective, well-structured written/ spoken communication, with impact and energy.
High level of commitment to continuous improvement and adaptability to change.

Essential Requirements and Competencies (for internal candidates only)

Should have completed a minimum of one year in the current department
Candidate should be free of any outstanding warnings or disciplinary
Candidate should be FC03 & Above
Diploma holder in Hotel Management or equivalent qualification.