Dubai Digital Authority Jobs 2023 Careers : Section Manager- Network Management in UAE

Section Manager- Network Management

JOB PURPOSE

The role holder is responsible for managing all network operations for Smart Dubai including developing data network architectures and standards, maintaining network stability and installing software upgrades. The role holder also drives system security evaluations and audits to identify network-based vulnerabilities and recommend mitigating strategies.

KEY RESPONSIBILITIES / ACCOUNTABILITIES

Strategic Planning

Develop the Network Security and Data Networks & Voice Services Section strategy in line with the Network Management Department strategy to ensure the achievement of Department objectives
Implement the Section strategy and related strategic plans in order to achieve agreed upon strategic goals and objectives
Continuously evolve the Network Security and Data Networks & Voice Services Section operating model in compliance with relevant policies to optimize performance and resource utilization
Job Specific Accountability
Develop data network architectures and standards and integrating them in the enterprise architecture
Lead the development and deployment of data network and voice services and network security solutions including operational / stress testing, capacity planning, deployment, general release planning, load balancing and conducting end user training
Perform analysis of network needs and contribute to the design of network architecture, integration and installation
Develop processes and procedures to quickly push out new software systems and services while minimizing system outages
Negotiate with external vendors (Etisalat/DU) to secure best leasing options of Smart Dubai and its clients based on their requirements
Monitor and maintain network stability, collecting and analysing network and memory utilization, and installing software upgrades
Define the service level agreements with clients to manage efficient delivery of data networks and voice services for the leased lines service
Drive system security evaluations, audits, and reviews and develop systems security contingency plans and disaster recovery procedures
Monitor firewall, intrusion detection, anti-virus and patch deployment systems for all networks across all Smart Dubai networks
Lead physical tests in co-ordination with the vendors for data network and voice services and network security on deployed networks in client environments to ensure the quality of service
Troubleshoot, investigate and resolve problems related to the network security as well as application and system problems that have been escalated for senior level support
Drive active penetration tests in co-ordination with SOC to discover vulnerabilities in information systems across the Smart Dubai and client network environments
Identify and resolve complex data network problems utilizing structured troubleshooting methods, techniques and tools
Respond to security incidents, investigating security breaches and providing fault resolution and escalation
Monitor network security, performance, maintain system logs and schedule network maintenance as required
Guides the virtual network tools management including identification, assessment and deployment of solutions within Smart Dubai and client networks in line with defined SLA’s
Maintain management databases, network device configurations, circuit information and operations network diagrams for network infrastructure including the development of database requirements, and establishment of data file backups
Ensures the maintenance of documentation of network configurations and cabling layouts for deployed client networks
Identify emerging technology solutions that can be leveraged by Smart Dubai to enhance its network security protocols
Budgeting

Prepare and recommend the Network Security Section budget based on benchmarking, insights and analysis
Monitor the financial performance of the Network Security Section against budgets to identify and capitalize on potential areas for cost reduction and performance improvement opportunities
Operations Management

Manage daily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindset
Provide management information and insights on all dimensions of Section performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requests
Manage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scope, quality)
People Management

Manage the activities and work of team members and evaluate their performance by providing formal and informal feedback
Nurture talent within the Section by providing guidance, mentoring and coaching
Policies, Processes & Procedures
Recommend improvements to Department policies and direct the implementation of procedures and controls covering all areas of Network Security activity so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services
Optimization of policies, processes and procedures emphasizing digitization and paperless strategies
Ensure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of Smart Dubai’s data and information in conjunction with the Information Security Department

Qualifications

MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications

Bachelor’s degree in Computer Science / Information Technology or equivalent
Professional Certifications

Relevant certification in network management such as CCNA (Cisco Certified Network Associate) or equivalent
Years of Experience

8 – 10 years of relevant experience in network management
Nature of

Experience

4 years in positions of progressively increasing managerial responsibilities
Job Specific

Skills

Excellent Knowledge of technical troubleshooting
Understanding of System Development Lifecycle
Understanding of System Development Lifecycle
Experience in LAN/WAN design and implementation
Excellent debugging and optimisation skills
Excellent planning and organizing skills
Ability to multi-task and work under tight deadline
Strong analytical skills
Business Language Skills

Fluent written and spoken English essential, Arabic preferred
Communication and Interaction Skills

Adapts style and uses persuasion in delivering messages where issues may be complex, audience perspectives may be divergent, or information may be non-routine in nature

ROLE DIMENSIONS

People Management

Direct Reports: 5
Indirect Reports: not applicable
Financial Responsibility

Budget Supervised
Operational Expenses (AED)
Capital Expenses (up to AED)
Projects Budgets (AED)

Job Category: Infrastructure
Advertiser: Dubai Digital Authority
Educational-level: Bachelor
Required Nationality: UAE Only
Monthly Salary: 30001-40000
Schedule-Time: Full time
Job Posting: 13/07/2023
Unposting Date: Ongoing