Company Description
Denodo is a high growth, market leading enterprise software company backed by HGGC. We are recognized as a leader by Gartner and Forrester, and uniquely positioned to address the data fragmentation problems that exist in many enterprises.We thrive in dynamic environments, and at the risk of sounding cliché, we work hard, and we play hard. People at Denodo are builders at heart. Our global teams are constantly interacting and working together to empower people around the world, build community and connect in meaningful ways.
Denodo’s success is founded on being innovative and creative, on delivering the best solutions with the highest levels of customer satisfaction and on having a unique piece of technology. A company can only be as forward-thinking as its people, which explains why we have become the leading developer of Data Virtualization, Data Services and Cloud Data Integration technologies and solutions for the enterprise.
At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way.
Job Description
As a leader in the data integration and management space, Denodo is looking to enhance our Service Delivery by building a partner ecosystem to meet the scale of customer growth. Denodo wants partners to play a pivotal role in enabling our data virtualization delivery capability. The result should be to accelerate our mutual clients’ success through distinguishing service. Plus Partner’s can bring consulting offerings that incorporate data virtualization deployments within broader deployments, including Data Lake, Cloud, Data Discovery, Data Science, etc.
Duties and Responsibilities
Plan
- Responsible for developing a comprehensive vision and plan of what is needed and the roadmap to get there by coordinating with the Denodo management team to be aligned with overall strategy and business goals
- Ensure the highest level of customer satisfaction is achieved through partner-led delivery and support engagements, collaborating with Partner Channel and Consulting/Services teams.
Process Execution
- Lead and execute on a consistent partner vetting methodology for potential new delivery or consulting partners.
- Collaborate with the Sales, Partner Channel Sales and Customer Success leaders on defining priority partners based on ROI analysis.
- Evaluate and optimize partner performance on individual projects, create plans, provide recommendations and facilitate escalations.
- Build strong, lasting relationships with our partners to ensure all our customers receive a world class experience when onboarding to our platform. It is expected that the role will require direct partner delivery management responsibility for a small number of strategic partners in a ‘player/coach’ role.
- Partner closely and effectively with other local and global Customer Success leaders ensuring close alignment on overall Partner and Customer Success organizational strategies, objectives, and business planning (e.g. staffing).
- Be an outstanding Business Partner, collaborating with other Denodo functions (e.g. Sales, Customer Success, Global Operations, Services Operations) as appropriate to drive the operation (systems, tooling, processes and procedures) of the partner delivery and outcomes.
- Set up and enable new starters through the onboarding stage.
- Participate in marketing planning and events with and for partners.
- Operational enablement of partners onboarding with coordination of Customer success, sales and professional services, operations and customers along the full lifecycle of the opportunity and the project
- Assist the partners in all aspects related to RFP process or Statement of work related to Denodo opportunities
Reporting and Tracking
- Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency which supports recommendation of one or more partners for consideration for a new business opportunity.
- Develop and manage key metrics around partner performance, satisfaction, training, and the associated impact on Denodo’s outcomes.
- Act as a regional interface for establishing operational relationships with our field and central teams, including strategy execution and escalations for high priority issues.
Qualifications
- 10+ years of experience on a similar role
- University Degree relating to information systems or computer science (Bachelor’s, Master’s, Diploma).
- Fluent in Arabic and English and excellent verbal and written communication skills to be able to interact with technical and business counterparts; other languages (German, French, Spanish, Italian) will be a plus.
- Experience managing professional services delivery partners either for a product company or consultancy.
- A deep understanding of software implementations (both on-prem and Cloud/SaaS-based).
- Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget, with quality at the forefront of everything you do.
- Someone with the ability to discuss technical concepts/solutions and adapt them to solve business challenges.
- Consultative and relationship builder who can quickly understand team needs and identify solutions to meet these requirements.
- Good understanding of data ecosystem is key differentiator