Juma Al Majid Holding Group Dubai Jobs Careers 2023 : Customer Support & Services Jr. Officer Vacancy in Dubai UAE

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Juma Al Majid Holding Group Jobs 2023 Notification & Application Form @ UAE.CareersPortal.in Apply for Customer Support & Services Jr. Officer Vacancies Dubai , UAE

Juma Al Majid Holding Group Jobs 2023 Careers: Customer Support & Services Jr. Officer Vacancy. These Customer Support & Services Jr. Officer jobs are in Juma Al Majid Holding Group , Dubai, UAE. Eligible job seekers having suitable qualification may apply for these Juma Al Majid Holding Group job vacancy openings before last date which is mentioned in the official Juma Al Majid Holding Group advertisement notification.

Juma Al Majid Holding Group Jobs Careers 2023 Notification: – Dear Job seekers, Welcome to all of You in our job portal that is UAE.careersportal.in On this page we are providing  Juma Al Majid Holding Group Recruitment 2023 notification Customer Support & Services Jr. Officer . This is a golden opportunity for the candidates who are searching for Juma Al Majid Holding Group jobs. If the candidates are satisfying the eligibility criteria as mentioned in the official recruitment notification of Juma Al Majid Holding Group , they may apply for these Juma Al Majid Holding Group vacancies through our careers portal or by using the official page of Juma Al Majid Holding Group web portal.

Here on this careers portal, we have provided Juma Al Majid Holding Group , Dubai UAE notification all the essential Customer Support & Services Jr. Officer like eligibility criteria, age limit, education qualification, selection Juma Al Majid Holding Group , Dubai UAE, pay scale & how to apply for the latest Vacancy, etc.  Read official Juma Al Majid Holding Group job notification carefully and apply for your favourite vacancy in Juma Al Majid Holding Group .

Juma Al Majid Holding Group Jobs 2023 – Customer Support & Services Jr. Officer Hiring Customer Support & Services Jr. Officer :

Juma Al Majid Holding Group Notification 2023 Brief Customer Support & Services Jr. Officer are mentioned below:

Recruitment Board Juma Al Majid Holding Group
Advertisement No. –
Name of the Post Customer Support & Services Jr. Officer
Apply Mode Online/ Offline
Job Location Dubai, UAE
Juma Al Majid Holding Group Official Website www.Juma Al Majid Holding Group .com

Juma Al Majid Holding Group Job Description at a Glance:

  • Industry

    Communications

    City

    Dubai

    State/Province

    Dubayy (Dubai)

    Country

    United Arab Emirates

    Zip/Postal Code

    337-1500

    Job Description

    1. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.

    2. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.

    3. Generates Sales Leads.

    4. Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.

    5. Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.

    6. Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.

    7. Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.

    8. Receives Outbound Calls for different campaigns through Genesys Contact Center System.

    9. Saves customer profile in Forms through Genesys Contact Center System.

    10. Qualifies the call through Genesys Contact Center System.

    11. Obtains the status of service requests and service history through Oracle Application and informs the customers.

    12. Gathers customer information regarding service history through Oracle Application.


    Requirements

     

    1. Six months to one year of customer service experience preferred.

    2. Diploma graduate or equivalent preferred.

    3. Dual language preferred

    4. Fluent in English writing/speaking

    5. Excellent negotiator

    6. Excellent verbal and written communication skills desired.

    7. Effective listening skills

    8. Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.

    9. Demonstrate sales/customer service communication skills.

    10. Friendly and courteous telephone manner required.

    11. Punctuality and efficiency, with the ability to prioritize.

    12. Willingness to work on a rotating shift (8:00AM-5:00PM, 09:00AM-6:00PM, 10:00AM-7:00PM, 11:00AM-8:00PM, 8:00AM-8:00PM, 8:00PM-8:00AM) and during holidays.

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