NOVOTEL UAE Jobs Careers 2023 : Reservations Agent Jobs Vacancy in Dubai UAE

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You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! This position will cater Novotel and Ibis World Trade Centre, Ibis One Central Hotel Dubai.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Sort all the correspondence in the order of priority and process the reservation to the set standard
• Input, modify or cancel phone reservations into the system directly and file accordingly
• Access the GDS / CRS / Internet regularly and input these reservations into the system
• Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24-hour period.
• Check all the reservations for the next day’s arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.
• Acquaint self with regular callers and acknowledge them by name.
• Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
• Ascertain callers needs though open-ended questions and try to sell higher yield rooms.
• Use the correct guest history when making a reservation.
• Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
• Refer to the Credit Manager if credit facilities are required.
• Obtain approval from the Front Desk for same day reservation or on near sell-out dates.
• Refer requests for extension or change of payment for in-house guests to Front Desk.
• Perform any other duties that may be assigned from time to time by the management.

• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.