Home Box UAE Jobs 2023 Notification & Application Form @ UAE.CareersPortal.in Apply for Customer Service Executive Vacancies in Dubai, UAE
Home Box UAE Jobs 2023 Careers: Customer Service Executive Vacancy. These Customer Service Executive jobs are in Home Box UAE , Dubai, UAE. Eligible job seekers having suitable qualification may apply for these Home Box UAE job vacancy openings before last date which is mentioned in the official Home Box UAE advertisement notification.
Home Box UAE Jobs Careers 2023 Notification: – Dear Job seekers, Welcome to all of You in our job portal that is UAE.careersportal.in On this page we are providing Home Box UAE Recruitment 2023 notification details. This is a golden opportunity for the candidates who are searching for Home Box UAE jobs. If the candidates are satisfying the eligibility criteria as mentioned in the official recruitment notification of Home Box UAE , they may apply for these Home Box UAE vacancies through our careers portal or by using the official page of Home Box UAE web portal.
Here on this careers portal, we have provided Home Box UAE , Dubai UAE notification all the essential details like eligibility criteria, age limit, education qualification, selection Home Box UAE , Dubai UAE, pay scale & how to apply for the latest Vacancy, etc. Read official Home Box UAE job notification carefully and apply for your favourite vacancy in Home Box UAE .
Home Box UAE Jobs 2023 – Customer Service Executive Hiring Details in Dubai :
Home Box UAE Notification 2023 Brief details are mentioned below:
| Recruitment Board | Home Box UAE |
| Advertisement No. | – |
| Name of the Post | Customer Service Executive |
| Apply Mode | Online/ Offline |
| Job Location | Dubai, UAE |
| Home Box UAE Official Website | www.Home Box UAE .com |
Home Box UAE Job Description at a Glance:
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Co ordinating with Warehouse team and stores to ensure 100% customer satisfaction.
Handling CRM system and ensuring that the customer complaints are handled on priority.
Ensuring that Abandoned calls are not exceeding the targeted percentage.
Ensuring that all outbound calls that needs to be done are happening on a timely manner.
Assigning Zendesk tickets to the agents and ensuring it is being solved on a timely manner.
Receiving social media complaints and reverting them accordingly.
Checking the returned online orders and ensuring that the discrepancy in the requested items and the received items is being addressed and balanced to ensure the refunds for the customers are going within the time limits.
Addressing all the CRMs under the CC manager’s approval daily.
Preparing reports for Open CRMs and confirmation calls on daily basis, Performance reports monthly, and whatever unplanned reports required.
Forwarding the mattress complaints to supplier and following up on them to ensure they are being resolved in the committed timeline.
Calling all the customers with escalation requests and resolving their issues.
Supporting the agents for all their technical queries that they find confusing.
Supporting in taking calls and chats when there is a work load to reduce pressure on agents and waiting periods on customers.
Coordinating with Del. Dept. and WH respective in-charge for the exceptional cases approvals.
Raising all online orders\website technical issues on Jira and following up on them up to resolution point.
Ensuring that all hybris tickets are being addressed and closed on a timely manner.
Addressing all the store queries for online and offline purchases on immediate basis.
Sending the feedbacks as received in the forms for stores monthly.
Conducting random quality check on calls\mails\ and chats and highlighting the results for the agents when needed.
Taking training for all new features for the online shopping and passing the training to the agents.Qualifications
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Co ordinating with Warehouse team and stores to ensure 100% customer satisfaction.
Handling CRM system and ensuring that the customer complaints are handled on priority.
Ensuring that Abandoned calls are not exceeding the targeted percentage.
Ensuring that all outbound calls that needs to be done are happening on a timely manner.
Assigning Zendesk tickets to the agents and ensuring it is being solved on a timely manner.
Receiving social media complaints and reverting them accordingly.
Checking the returned online orders and ensuring that the discrepancy in the requested items and the received items is being addressed and balanced to ensure the refunds for the customers are going within the time limits.
Addressing all the CRMs under the CC manager’s approval daily.
Preparing reports for Open CRMs and confirmation calls on daily basis, Performance reports monthly, and whatever unplanned reports required.
Forwarding the mattress complaints to supplier and following up on them to ensure they are being resolved in the committed timeline.
Calling all the customers with escalation requests and resolving their issues.
Supporting the agents for all their technical queries that they find confusing.
Supporting in taking calls and chats when there is a work load to reduce pressure on agents and waiting periods on customers.
Coordinating with Del. Dept. and WH respective in-charge for the exceptional cases approvals.
Raising all online orders\website technical issues on Jira and following up on them up to resolution point.
Ensuring that all hybris tickets are being addressed and closed on a timely manner.
Addressing all the store queries for online and offline purchases on immediate basis.
Sending the feedbacks as received in the forms for stores monthly.
Conducting random quality check on calls\mails\ and chats and highlighting the results for the agents when needed.
Taking training for all new features for the online shopping and passing the training to the agents.Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: Landmark Tower – Dubai , , Dubai25030 25030
Job: Retail Operations
Organization: Home Box UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jun 15, 2023, 7:29:22 AM
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