Officine Panerai Jobs Careers 2023 : Boutique Manager Vacancy in Abu Dhabi UAE

Reference Code: 91849
Boutique Manager
Abu Dhabi, AZ, AE
Permanent
Founded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its Neuchâtel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

Position Title:

Boutique Supervisor

Department:

Retail

 

Reports to:

Boutique Manager

Direct reports:

none

 

Mission (purpose of the job)

 

The main purpose of the role is to ensure brand guidelines and boutique standards are upheld at all times, deliver outstanding boutique operations and support the sales team on a daily basis. The Boutique Supervisor will be reporting to the Panerai Boutique Manager.

 

Main Responsibilities

 

SALES

Boutique sales: Help motivate and coach team members to meet and exceed budget set by management
Individual Sales: Achieve monthly and yearly personal turnover and KPI targets set by management
Handle discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department
Monitor employees’ productivity on a daily basis and communicate with BM and ABM to provide constructive and on the spot feedback to ensure retail excellence
Present the brand competitor report to the team on monthly basis
ATMOSPHERE

Visual Merchandising: Ensure that brand guidelines are followed on daily basis
Hold daily briefings to update the team on all important information and collect feedback on anything needed to maintain a positive work environment
Act as main point of contact, advise and support team members with any request in the absence of the ABM/BM
INVENTORY

Assist ABM with the monthly stock taking of all items in the boutique
Ensure consistency with procedures and continuous checking
Receiving new products – in charge of quality control and tagging

PROCEDURES & REPORTING

Manage Cash & Invoicing
Store opening & closing responsibilities as required
Follow security procedures in the boutique as per brand and group guidelines
Process NSI Entries (invoices + transfers)
Timely sales reporting
Repair documentations
Organize mall permits
Be the point of contact with external suppliers and contractors (cleaning company, maintenance contractors etc.)

CUSTOMER RELATIONSHIP MANAGEMENT

Excellent Brand Ambassador attitude to be demonstrated internally and externally
After Sales Service: provide a high level of follow-up on repairs in coordination with Head Office and Richemont Customer Service Centre
CRM:
Participate efficiently in all CRM activities, daily activities and punctual programs (HERO, Ugo, The View)
Database maintenance and growth, in line with KPIs: build & maintain a long-term relationship with existing & new clients
Create events with each team members to use their clients’ network to bring new clients

Profile

 

Proven Experience in a luxury service-oriented environment
Excellent organization and presentation skills
Customer focus: strong understanding of service and customer priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously
Excellent presentation, oral and written communication skills
Reliable, level-headed and honest
Good Computer skills
Fluent in English, with a second language advantageous