Sales associate will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.
Shop Keeping and Store Standards
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, ,size wise etc)
Ensure all products are price tagged and bar-coded before display
Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensure awareness and vigilance at all times of security in the store without any negligence
Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Understand the returns policy and ensure effective implementation
Help store merchandiser and/or store manager in product placement and arrangement
Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
Operate as a cashier and be consistently accurate in money handling ( in case applicable)
Understand and utilize all reports required for the day to day functioning of each store
Carry out linked selling i.e. understand the customer’s need and close the deal
Store Merchandise / Merchandising
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Ensure promotions and fast selling lines are featured in the store
Provide information about the customers(likes, dislikes and opinions) to the Team Leader
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store.
Customer Service
Responsible for greeting and meeting all customers promptly and politely as they enter the store
Provide customer satisfaction by delivering exceptional customer service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products, make, features and after sales service
Ensure effective implementation of visual merchandising principles within the stores
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information
Qualifications
Sales associate will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.
Shop Keeping and Store Standards
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, ,size wise etc)
Ensure all products are price tagged and bar-coded before display
Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensure awareness and vigilance at all times of security in the store without any negligence
Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Understand the returns policy and ensure effective implementation
Help store merchandiser and/or store manager in product placement and arrangement
Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
Operate as a cashier and be consistently accurate in money handling ( in case applicable)
Understand and utilize all reports required for the day to day functioning of each store
Carry out linked selling i.e. understand the customer’s need and close the deal
Store Merchandise / Merchandising
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Ensure promotions and fast selling lines are featured in the store
Provide information about the customers(likes, dislikes and opinions) to the Team Leader
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store.
Customer Service
Responsible for greeting and meeting all customers promptly and politely as they enter the store
Provide customer satisfaction by delivering exceptional customer service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products, make, features and after sales service
Ensure effective implementation of visual merchandising principles within the stores
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information