Volvo Group Jobs Careers 2023 : Service Centre Representative Vacancy in Dubai UAE

United Arab Emirates
Position Description

KEY RESPONSIBILITIES
Manage and oversee Service Centre daily activities and develop existing structure and process
Evaluation and feedback on Special demands coming from internal and external customers
Manage and resolve daily operational issues and escalate to SC Manager as and when required
Actively conduct monthly operational meetings with the Business Areas and with dealer network
Report any operational risks to SC Manager
To secure reporting deadlines
Actively managing relevant Kpi’s
Conduct structured departmental meetings
Preparing Import/Export documentation
– To ensure timeous placement of orders – meeting Central Warehouse deadlines
Follow delivery issues i.e. Nil Picks, Discrepancies, Transport delays etc.)
Follow dealer discrepancies (Processing, Lead times, credit notes and outstanding discrepancies)
Coordinate special demands (Unnumbered routines, Chassis unique items)
Chasing VOR Procurers/Helpdesks for VOR’s, managing back orders with CW
Manual order entries.
Answering dealer enquiries (Telephone, e-mail ,etc)
Follow-up on enquiries directed to other departments.
Interactive follow-up with Warehouse related activities.
Interactive follow-up with procurement regarding inbound orders and ETA’s
Manage Customer relations.
Evaluating dealer survey results and feed back on responses received.
Distribute individual ETA reports.
Actively involve in the digitalization and automation of SC processes/activities
Follow-up and liaising with up external freight forwarder /transporter

MINIMUM EDUCATION AND EXPERIENCE:

BA/BS degree in Logistics, Supply Chain Management, Business Administration or a related field, required.
Minimum 3 years of relevant logistics, Service Center and/or supply chain experience. Preferably in the automotive, truck industries.

NECESSARY TECHNICAL/FUNCTIONAL/LANGUAGE SKILLS:
Excellent written and verbal communication skills in English. Knowing other regional languages is an added advantage
Strong interpersonal skills.
Good knowledge on customs regulation in the Middle East region
Work with a collaborative and lean mindset with continuous improvement approach
Well-versed with Microsoft office tools ( Eg : Excel, Power point, word and other Office 365 tools )
Good presentation skills

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

Auto req ID

134810BR
Organization

Group Trucks Operations
State / Province

Dubai
City/Town

Dubai
Employment/Assignment Type

Regular
Travel Required (maximum)

No Travel Required
Functional Area

Logistics